Privacy Policy

November 2, 2025

The Basics

We respect your privacy. This policy explains what information we collect, how we use it, and your rights.

1. What Information We Collect

When you create an account:

  • Name and email address
  • Password (encrypted)
  • Payment information (handled securely by Stripe)

When you use our courses:

  • Course progress and quiz scores
  • Time spent on lessons
  • Which courses you’ve enrolled in

Automatically collected:

  • IP address and device type
  • Browser information
  • Cookies (see our Cookie Policy)

2. How We Use Your Information

We use your information to:

  • Provide access to your courses
  • Process payments and send receipts
  • Track your progress and issue certificates
  • Send important updates about your courses
  • Improve our platform
  • Provide customer support

Marketing emails: We’ll only send promotional emails if you opt in. You can unsubscribe anytime.

3. Who We Share Information With

We don’t sell your data. We only share with:

  • Payment processor (Stripe) – to process payments securely
  • Email service (Outlook/Microsoft 365) – to send course emails
  • Hosting provider (your web host) – to store data securely
  • Analytics (Google Analytics) – to understand how people use our site (anonymized data)
  • Legal authorities – only if required by law

4. How We Protect Your Data

  • All data transmitted is encrypted (SSL/HTTPS)
  • Passwords are encrypted and never stored in plain text
  • Payment information is handled by Stripe (we never see your full card number)
  • Access to your data is restricted to authorized personnel only
  • Regular security updates and monitoring

5. Your Rights & Choices

You can:

  • Access your personal data – email us for a copy
  • Update your information – in your account settings
  • Delete your account – contact support@sewlearnhowonline.com
  • Opt out of marketing emails – click unsubscribe in any email
  • Disable cookies – through your browser settings

For EU residents: You have additional rights under GDPR including data portability and the right to object to processing.

For California residents: You have rights under CCPA including the right to know what data we collect and request deletion.

6. Data Storage & Retention

  • Your data is stored on secure servers
  • We keep your data while your account is active
  • After account deletion, we retain some data for legal/tax purposes (up to 7 years)
  • You can request deletion anytime by emailing privacy@sewlearnhowonline.com

7. Cookies

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our site (via Google Analytics)
  • Show relevant course recommendations

See our Cookie Policy for details and how to control them.

8. Children’s Privacy

Our platform is not intended for anyone under 16 (or 13 in the US). We don’t knowingly collect information from children. If you believe a child has provided information, contact us immediately.

9. Changes to This Policy

We may update this policy occasionally. We’ll notify you of significant changes via email or a notice on our website.

10. Contact Us

Questions about privacy? Contact us:

Email: support@sewlearnhowonline.com
Address:
Sew Learn How Online
307 Dossenbach Drive
LaSalle, Ontario N9J 3C3
Canada

For EU users: You can also contact your local data protection authority.

By using our platform, you agree to this Privacy Policy.